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My experience includes managing multiple workstreams, delivering complex analysis, and developing reporting solutions for functions across the business.

I have almost 10 years of experience in data and interaction analytics working with clients across the globe and through varied industries.

I am an experienced business project lead with over 9 years of delivering business improvement in management consulting.

With over 20 years of contact centre experience, I have a strong track record of consistently driving improvements in customer experience.

I am an experienced operations, customer experience, and strategy professional with a track record of delivering results.

I specialise in supporting our clients to deliver improved customer experiences through operational transformation, strategic outsourcing, and business change.

My role has been a core part of the team delivering data, reporting, and insight solutions as part of client consulting deliverables.

I have managed complex infrastructure environments involving the supervision of systems integrators to deliver successful outcomes for my clients.