My experience includes managing multiple workstreams, delivering complex analysis, and developing reporting solutions for functions across the business.
I have almost 10 years of experience in data and interaction analytics working with clients across the globe and through varied industries.
I am an experienced business project lead with over 9 years of delivering business improvement in management consulting.
With over 20 years of contact centre experience, I have a strong track record of consistently driving improvements in customer experience.
I am an experienced operations, customer experience, and strategy professional with a track record of delivering results.
I specialise in supporting our clients to deliver improved customer experiences through operational transformation, strategic outsourcing, and business change.
My role has been a core part of the team delivering data, reporting, and insight solutions as part of client consulting deliverables.
I have managed complex infrastructure environments involving the supervision of systems integrators to deliver successful outcomes for my clients.