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I have experience working in a customer service environment, with a focus on delivering business intelligence for customer experience, compliance, and commercial initiatives.

With over 35 years of global customer management experience, I have a deep understanding of customer strategy, operational excellence, and service delivery.

I have a proven track record in strategic planning and implementation, driving efficiency and enhancing customer experience.

Working within the CX practice I now lead our client relationships to ensure they benefit from the broad CX, data and technology capability available.

I have proven experience delivering customer experience improvements within complex organisations centred on transformation across data, digital, and operations.

I’m a hands-on practitioner and have extensive experience building and transforming customer service operations.

With 12 years of experience in the contact centre industry, I am a CX technology consultant who identifies, designs and implements innovative solutions.

With a proven track record in leading strategic initiatives, I thrive in complex environments, driving organisational success through innovative solutions.