I have over 30 years’ experience in retail banking, financial planning, learning and development, treasury, contact centres, consulting and wealth management. Operating across the value chain, I have been a trusted advisor to clients/employers: developing people, promoting compliance and reducing regulatory risk within highly regulated, complex and evolving environments. I started my career at 17 and achieved my Chartered Institute of Bankers Members, Certificate in Investment Planning and BA Hons in Financial Services. My proudest professional achievement was creating an award winning apprentice model giving talented school leavers an alternative to university. I have successfully implemented commercial, business and financial change in highly regulated, complex and evolving environments.