I have four years of experience in production support in the banking domain and have been handling both L1 and L2 incidents. I have good knowledge of Linux commands, Oracle SQL, and ITIL processes. I’m responsible for resolving incidents and problems when tickets come through. I also have work experience in monitoring jobs using the Autosys tool. I prioritise tickets in the service-Now tool and close the ticket based on SLA timing. I am a good listener and fast learner, I am confident and have multi-tasking abilities. I have a positive outlook and open-minded approach, working well within a team.