I am a Senior Consultant, with over 15 years’ of experience in the design and delivery of programmes for sales and service teams in contact centres, retail, and care environments. I have extensive experience working in advertising, sales and corporate training management. I’ve been fortunate to have trained both in-house and outsourced teams from all over the world in best-in-class customer relations. Passionate about diversity, communication and staff engagement, I am bilingual to native standard in Spanish and English, and have a global mindset. I thrive on creating learner-centric, truly bespoke, tailored solutions to improve our clients’ learning experiences.