I have over three years of experience in production support in the banking sector. I have good technical skills in SQL and UNIX. At my previous company, I handled L1 tickets and in my current role I’m handling L2 tickets, and also resolving production problems for the application. I’m a good listener and fast learner, I’m confident and have multi tasking abilities. I have a positive, open outlook and I’m a good team player. I support various applications and am flexible and adaptable to new technologies, whilst building positive working relationships with clients.